As the IT system is further enlarged and the enterprise business becomes more and more complicated, IT department is more and more like the fire station, and the enterprise no longer relies on IT service for technical support but urges IT to transform to the service administration capability guarantee system to ensure the stable operation of system and business.

It is easy to realize that the administration system of IT operation and maintenance is getting close to the business, and IT department is transforming from a pure technical center to a service-oriented center, whose objective is the business center, as shown in the following figure.

 
Uniform IT operation and maintenance administration platform is divided into four platforms and one core system by the logical structure, namely, data demonstration platform, flow administration platform, centralized monitoring platform, automation administration platform and CMS/CMDB configuration administration system.

Operation monitoring solution provided by Rich Cloud Technology may assist the enterprise in timely discovering various alarms and performance abnormities in the IT system, and may analyze and integrate the data to demonstrate it the operator, maintainer and administrator in a proper way to rapidly respond to various problems to reduce the loss to the minimum extent and rapidly recover the business continuity.